
Child & Family Services
Culturally grounded child and family support
Our child and family service model is culturally grounded, trauma-aware, child-centred and family-inclusive.
Our model
Family, kin and culture at the centre
Practice is trauma-aware, strengths-based and evidence-informed. We work in partnership with families, carers, community organisations and the responsible statutory authority so that decisions are informed by cultural context as well as by professional assessment.
Safeguarding statement
Service status
Everyday skills and connection

Service capability — T211
Equipping Kin
Culturally safe assessment that helps kinship carers step forward with the right information and support.
What this capability includes
- Kinship-carer engagement, in the family's own time and place
- Culturally safe assessment led by relationship, not paperwork
- Household and safety assessment
- Identification of strengths and support needs
- Preparation of clear assessment recommendations
- Child-centred and evidence-informed practice
- Respect for family, kinship, culture and community
- Coordination with the responsible statutory authority
Service capability — T212
Supporting Kin
Ongoing, practical support that helps kinship placements stay stable, connected and culturally strong.
What this capability includes
- Ongoing support for kinship carers
- Regular contact and casework
- Placement stability support
- Practical and emotional support
- Support planning with carers, children and families
- Cultural connection to family, kin, community and Country
- Carer development and advocacy
- Coordination with children, families, carers and relevant agencies
- After-hours escalation arrangements where applicable
Service capability — T214
Supporting Foster Care
Recruitment, training and wellbeing support so foster carers are prepared, confident and well backed.
What this capability includes
- Foster-carer recruitment and community engagement
- Enquiry and screening processes
- Assessment support
- Training and development
- Retention and carer wellbeing
- Matching support
- Placement-support planning
- Culturally capable care
- Support for carers caring for Aboriginal and Torres Strait Islander children
- Continuous carer engagement
Talk with us about a child, young person or carer
Referrers, families, kinship carers and agencies are all welcome to get in touch. Please keep initial enquiries brief — we will arrange a secure next step.

